Payment Schedule & Refund Policy

Player Development: Commitment Agreement
All of us at Volleyball Factory are committed to help and assist each and every player we see across the country. We spend lots of time and resources to travel to as many cities around the United States as possible. We exert this effort in order to find players who need our help and guidance along the path to college volleyball. We are committed to give you, the player, and the parents as much of our knowledge and time as possible to ensure your journey through volleyball is smooth and successful.

Our National Tournament Teams and National Training events are comprised of players who are selected from National Tryouts up to six months in advance. Once a player is selected and she accepts to play and represent Volleyball Factory, it is important to understand that she is committing 100% to her team and must be ready to compete and train. Our national player selection process allows us to choose players across the entire country. You are competing with players from all 50 states for a spot on one of our prestigious teams. If you are selected and commit to play, both Volleyball Factory and your teammates are counting on you.

Remember, the Volleyball Factory program will enhance your abilities and experience to better prepare you for college volleyball. College coaches expect you to be prepared to play at the collegiate level. Play hard and have fun!

Payment Plan Policy
Please note that if you elect to pay your balance on a monthly payment plan, you are responsible to ensure that the monthly payment will be processed on the date that it is scheduled with the payment information provided. Should the credit card or ACH information come back as invalid or declined in a given month, you will be subject to a $25 fee for that month, only if the issue goes unresolved after 48 hours.

If you are required to make ongoing monthly payments to finalize your registration fees to attend an Under Armour Volleyball Factory National Team, Training or Recruiting Event (including any fundraising efforts that you may be seeking for additional support), you are committed to adhering to the payment plan that has been created for you by the Volleyball Factory staff. In the event of any default under the terms of this agreement, you agree to be responsible for any and all collections costs, including court costs, interest and reasonable attorneys' fees of twenty (20%) of any and all monies due. If any dispute arises out of the terms and conditions of this Agreement, you hereby agree that Howard County, Maryland shall be the exclusive jurisdiction for resolution of any and all disputes and that Maryland law shall be applied to any action brought in state or federal court.

Player Development: Refund Policy
For all Volleyball Factory Player Development events (national team and training), a commitment fee* is required to secure participation. This commitment fee is non-refundable and non-transferrable. For player cancellation in excess of 30 days from the event (including injuries, weather related occurrences, personal emergencies, schedule changes, and travel delays) any payments made prior to the event, over and beyond the commitment fee, are transferable without penalty to a future Volleyball Factory event, as long as the event is within the same calendar year. For all cancellations that occur inside 30 days from the event, any payments made prior to the date of cancellation will be forfeited and may not be transferred to another event, or refunded, unless the player provides a doctor's note clearly stating that she is physically unable to perform at the event. If a doctor's note is provided any monies paid, other than the commitment fee, will be transferable to a future Volleyball Factory event within the same calendar year. Player fees will not be refunded.

*For all events priced $0 - $1,000 the commitment fee is $200. For all events over $1,000 in price the commitment fee is $500.

Under Armour Volleyball Factory National Tryout or College PREP Program: Refund Policy
For all players participating in an Under Armour Volleyball Factory National Tryout or College PREP Program, all fees are non-refundable. Fees will be transferable to another event if the player notifies Volleyball Factory of her intent to cancel at least 48 hours in advance of the event. If you are required to make ongoing monthly payments to finalize your registration fees, you are committed to adhering to the payment plan created by the Volleyball Factory staff.

Volleyball Factory Recordings Copyright Ownership
I acknowledge and agree that the copyright in and to any such video, audio, or audiovisual recordings, films or photographs (collectively "Recordings"), made by Volleyball Factory of my child's participation in a Volleyball Factory program shall belong solely to Volleyball Factory, and that any usage thereof by my child or by me, shall be under license, subject to any and all restrictions specified by Volleyball Factory. If Volleyball Factory makes a Recording available for my child's use on a website, or to share with college or sports teams recruiters or admissions personnel, I agree that neither I nor my child shall edit the recording, alter or remove any trademarks, logos, slogans or copyright notices of Volleyball Factory, and that I shall expressly require any third-party displaying, transmitting or streaming the video to abide by these restrictions. I agree that any violation of the foregoing license terms shall constitute automatic termination of my child's and my license to use such Recording, in addition to any other rights and remedies Volleyball Factory may have, and that subsequent usage shall be unlicensed and copyright infringement.

Merchandise Return Policy
If you are not satisfied with your purchase simply return your item(s) in the original condition including all tags, packaging and accessories within 30 days and you will receive a prompt exchange or refund, excluding shipping charges. We will refund shipping charges on incorrectly shipped or defective merchandise. Items that have been worn, used (i.e. EyeBlack), altered, washed or damaged will not be eligible for exchange or refund.

When returning your item(s) be sure to include what you wish to exchange your item for, or simply indicate you wish to receive a refund. We suggest you insure your package since we cannot accept responsibility for uninsured packages. We will send any merchandise you request in exchange via standard ground shipping, unless otherwise noted.

You can return the package on your own by shipping it to:

Volleyball Factory
c/o Returns
7135 Minstrel Way, Suite 102
Columbia, MD 21045

Be sure to include your full name, address, city, state and zip along with your return information.